Electricity consumers in Abakaliki, the capital of Ebonyi State now have the unique customers’ power with which they demand for improved electricity services from their vendor.
Nigerian Electricity Regulatory Commission (NERC) opened a consumers’ complaint forum office in Abakaliki, the capital city of Ebonyi State.
The multifaceted forum office was set up by NERC to enhance the confidence of electricity consumers in demanding for fair handling of their service complaints by Enugu Disco.
Nevertheless, Enwerejiaku, a resident of Abakaliki turned up at the inauguration of that of the city, furnished with a folder which contained all acknowledged copies of the electricity bills he had paid to Enugu Disco over the years, as well as other related documents. His intention, he stated was to demand for integrity of service delivery.
He relayed the uncanny experience he often encountered in the hands of the Disco officials, one that is quite relative across electricity consumers in Nigeria, saying: “Initially, when we get to the EEDC office to complain, the staff will snub you and will not even look at your face.”
The acting head of NERC, Dr Anthony Akah however said when he opened the forum office, that it will handle all appeals on complaints lodged by customers at the various customer care units of the Enugu Disco but which have received unacceptable treatments.
Akah explained that instances of untidy handling of service complaints lodged by electricity consumers by Enugu Disco would now be checked by the forum office which has its members from representatives of all the customer classes, industrial, commercial and residential, as well as professional bodies such as the Nigerian Society of Engineers (NSE); Consumer Protection Council (CPC); Manufacturers Association of Nigeria (MAN) and indeed the Enugu Disco.