The Nigerian Electricity Regulatory Commission (NERC) has advised electricity consumers to explore its complaint and redress mechanism rather than resort to jungle justice in settling disputes with officials of electricity distribution companies (DisCos).
This is coming on the heels following threats by some electricity consumers to unleash havoc on staff of electricity distribution companies who are duty for mass disconnection.
The commission, however, have directed Discos to ensure completion of metering of maximum demand customers on Credit Advance Payment for Metering Initiative (CAPMI) scheme or face sanction.
NERC has been locked in a controversy with Discos over mass disconnection of chronic debtors.
Anthony Akah, acting chairman of NERC, in a directive signed, said “any customer who approaches your Disco for metering under CAPMI Scheme must have their meters within CAPMI stipulated timeline of 45 days.”
“The scheme remains as an option for customers but a compulsory requirement for DisCos to implement when customer offers to contribute to metering through CAPMI.”
The directive further encouraged the DisCos to publicise CAPMI and encourage customer to subscribe to it so as to close the wide metering gap in the industry.
The Commission said that it will sanction any defaulting DisCos beginning third quarter of the year.
This directive is sequel to the rising complaints from all categories of electricity customers over estimated bills they considered irreconcilable with the available electricity supply in the networks.
The Commission frowned at DisCos refusal to meter their maximum demand customers under the (CAPMI).
Electricity distribution companies were further directed to ensure that customers in the Nigeria Electricity Supply Industry (NESI) are effectively managed.