Recent newspaper articles have asked questions about electricity billing by Yola Electricity Distribution Company (YEDC). We wish to use this opportunity to clarify exactly how YEDC billing works for our customers.
As with all electricity providers in Nigeria, we are closely regulated by the Nigerian Electricity Regulatory Commission (NERC). Our prices for electricity are set by NERC at six monthly reviews. Right now, those tariffs do not cover all of our costs for supplying electricity, although over time they should do as we work to invest in our network and ensure that everyone pays for exactly the electricity they receive through metering and debt collection. We are already improving the metering on our distribution network and reconnecting areas that were affected by insurgency in the North East.
Our metered customers and prepayment customers are billed based on their metered use. We apply the NERC approved estimated billing methodology to our non-metered customers. We want all our customers to be metered, although insurgency and the delay in delivering accurate tariffs have meant we couldn’t do this as quickly as we’d like. In the meantime, to make the best possible estimates, we are in the process of metering much more than what we have already done within YEDC’s network.
To make our estimated bills fair, all our customers pay based on the power going to their part of the network. The whole of Nigeria suffered from low electricity in February to June this year due to the attacks on the gas networks. For example, in June we could only supply 2 to 3 hours per day and as a result our customers on estimated billing were only being charged around N1,000 – N1, 500 per month. Recent improvements in supply mean we can now supply our customers for 18 to 24 hours per day. Of course, the estimated bills have adjusted to reflect this improved supply.
YEDC operates an open door policy through our various customer engagement forums as well as our social media platforms. If you are having difficulty paying your bills, we encourage you to get in touch and discuss your situation with us.