Port Harcourt Electricity Firm Marks Customer Service Week


The Port Harcourt Electricity Distribution Company, PHED, has rolled out series of encouraging activities to mark this year’s International Customer Week, starting on Monday, 3-7 October 2016, in its determined effort to improve service delivery to her numerous customers in Akwa Ibom, Bayelsa, Cross River and Rivers States.

The theme of this year’s celebration is: “Operation Bring Back Transformer”. The theme was carefully chosen out of the power challenges faced by customers, whose transformers were vandalised by unknown persons.

The company recognises the importance of customers in its business models, hence the need to partner with them for the continuous existence of PHED.

Speaking during the service week, the Chief Operating Officer, COO, PHED, Engr. JohnKingsley Achife said that some of the company’s customers have been thrown into unnecessary darkness by the activities of the vandals, who are in the habit of removing armoured cables of different sizes, cutting of aluminium conductors, draining of transformer oil, among others.

Engr. Achife noted that PHED has mapped out a strategy to visit the neighbourhoods, where transformers had either been vandalised or failed with a view to partnering with them to replace such transformers.

Apart from stepping up vigilance, Achife advised the affected customers not to give money to anyone for the replacement of damaged equipment or to buy materials of any sort.

“Instead of contributing money to buy transformers, what customers are expected to do is just to pay for the debt accrued on such transformer and PHED would immediately bring new transformer”, he assured.

Also, more personnel have been deployed by the management at its Integrated Business Centres, IBCs, to complement the 24/7 call centres to accelerate the resolution of customers’ complaints.

E-mails and short messages have already been sent to customers to appreciate their loyalty over the years in commemoration of the customer’s service week.

PHED wishes all her customers a happy customer service week.


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