The Federal Government has developed a new service charter for the delivery of electricity for Nigerians.
The charter is expected to, among other things, reinvigorate and reposition the Ministry of Power, Works and Housing towards citizen-focused service delivery.
Mrs Nnenna Akajemeli, the Acting National Coordinator, SERVICOM Office in the Presidency, hinted this at a capacity building workshop for the Ministry in Abuja.
She stressed that the charter, which would be unveiled soon, aims at increasing citizen satisfaction with service availability, accessibility and value.
Akajemeli promised that her office would monitor the full implementation of the charter when it is produced in order to ensure that promised standards were implemented and sustained for customer satisfaction.
She charged the Ministry to strengthen its partnership and collaboration with government security agencies to check vandalism of electrical facilities.
In her words: “This will ensure the protection of national assets and improved electricity supply. The Ministry also needs to put a mechanism in place through its regulatory functions to monitor the activities of the distribution and generation companies in order to render standardised service to the citizen.”
“Government delivers effective service when there is accountability between citizens and their leaders which are a multi-dimensional chain of relationship linking policy makers, service providers and customers. To this end, it is not out of place to state that citizen-focused service delivery is dependent on commitment, accountability and the social compact between the Ministry and its different customer groups through the formulation and implementation of the Service Charter.
“This workshop will equally be talking about the Service Charter as a way of improving service delivery in the Ministry.”
She explained: “The service charter is a document that represents and expresses the commitment of the Ministry towards its customers in respect of service, service standards, information, choice and consultation, non-discrimination and accessibility, grievances redress, courtesy and value for money.