The Ikeja Electricity Distribution Company (IKEDC), has launched in-branch payment terminals in 20 branches of the United Bank for Africa (UBA) across its operational area.
The terminals will provide a secure and convenient payment option for its esteemed customers resident within these locations.
This is line with its commitment to provide exceptional customer service experience to its customers, as a leading electricity distribution company.
The Head of Corporate Communications, Ikeja Electric, Felix Ofulue, speaking at the launch, explained that the importance of this partnership with UBA cannot be emphasised as it affords Ikeja Electric, the opportunity to bring efficient service delivery closer to the customers.
In his words, “We are confident that the addition of these payment terminals will help us to do an even better job of meeting the needs of our customers, in making payment of bills a lot easier and more convenient, while also improving their overall experience.”
He added, “We are committed to providing our customers with the greatest level of customer service and introducing these secure and convenient payment terminals is yet another aspect of our service offerings.”
However, he appealed to customers to take advantage of the proximity of these payment terminals to them and avoid making payments to any staff of the company, noting that the company’s Linesmen, Engineers and Technicians are not commissioned to receive cash payments of any kind.
The terminals are located in UBA branches in Akowonjo, Abule Egba, Ijaiye Ogba, Akute, Allen Avenue, Ogudu, Ikeja GRA, Ojodu, Ikotun and Ketu. While others can also be found in Ikorodu, Okota, Bank Anthony (Ikeja), Simbiat Abiola Way (Ikeja), New Oko-Oba, Iju, Dopemu, Iyana Ipaja (NYSC), Oba Akran and Oregun branches.
In the last two years, Ikeja Electric has successfully expanded its payment options to offer all customers security, greater convenience and choice, and more efficiency. The channels include the scratch card vouchers, Pawakad, Baxibox and multiple online payment channels.