How Do I Load My Token For The First Time?
Activate your meter with the factory reset/key change tokens, by following the instructions given to you by our customer care team.
Why Is My Monitor Blank?
This is a technical issue, kindly contact the call center at 01-4483900, 070 002255453 or 01-7000250 to make a complaint.
Why Is My Monitor Displaying An Error E5 Message?
Your smart card or your monitor unit might be faulty. Kindly contact the call center for further assistance.
Why Is My Monitor Displaying An Error E9 Message?
This could be as a result of the following; The monitor card is not properly connected to the meter or the monitor unit of the meter is faulty. Kindly contact the call center for or visit our office for assistance.
How Much Do Prepaid Meters Cost?
Ikeja Electric Prepaid Meters are free.
How Do I Get A Prepaid Meter?
Kindly follow the link to learn how to get prepaid meters –
I Purchased Energy On My Smart Card But It Read Zero Units When I Inserted It Into My Meter. What Could be Wrong?
This could be as a result of the chip on your smart car having partial contact with the meter or network failure at the point of purchase. Please visit our Business Units closest to you with the original copy of the purchase receipt.
I have Lost My Prepaid Meter Smart Card, What Do I do?
Visit any of the Ikeja Electric Business Units closest to you with the copy of your previous vending/purchase receipt.
Replacing your card costs =N=5,000.00, and payment should be made into Zenith Bank (1013104220).
This could be due to low voltage. Please wait until the voltage is normal.
For more inquiries contact the customer care lines 01-4483900, 070 002255453 or 01-7000250