FAQ- Ikeja Electric Prepaid Meters

How Do I Load My Token For The First Time?

Activate your meter with the factory reset/key change tokens, by following the instructions given to you by our customer care team.

Why Is My Monitor Blank?

This is a technical issue, kindly contact the call center at 01-4483900, 070 002255453 or 01-7000250 to make a complaint.

Why Is My Monitor Displaying An Error E5 Message?

Your smart card or your monitor unit might be faulty. Kindly contact the call center for further assistance.

Why Is My Monitor Displaying An Error E9 Message?

This could be as a result of the following; The monitor card is not properly connected to the meter or the monitor unit of the meter is faulty. Kindly contact the call center for or visit our office for assistance.

How Much Do Prepaid Meters Cost?

Ikeja Electric Prepaid Meters are free.

How Do I Get A Prepaid Meter?

Kindly follow the link to learn how to get prepaid meters –

How To Get Prepaid Meter From Ikeja Electric

I Purchased Energy On My Smart Card But It Read Zero Units When I Inserted It Into My Meter. What Could be Wrong?

This could be as a result of the chip on your smart car having partial contact with the meter or network failure at the point of purchase. Please visit our Business Units closest to you with the original copy of the purchase receipt.

I have Lost My Prepaid Meter Smart Card, What Do I do?

Visit any of the Ikeja Electric Business Units closest to you with the copy of your previous vending/purchase receipt.
Replacing your card costs =N=5,000.00, and payment should be made into Zenith Bank (1013104220).

Please check the meter serial number on the face plate of the meter or a previous vending/purchase receipt. You can continue to vend with this number. Replacing your STS card is no longer necessary.
I Bought A Prepaid Meter Into My Flat, I Am Moving Into A New Apartment, Can I Move With The Meter?
Prepaid Meters are not moveable, It is advised that you negotiate with your landlord.
Why Do I Still Receive Bills Even Though I Now Have A Prepaid Meter?
Please visit the Business Unit closest to you with a copy of the meter installation documents and your postpaid bill.

This could be due to low voltage. Please wait until the voltage is normal.

For more inquiries contact the customer care lines 01-4483900, 070 002255453 or 01-7000250

Tomide Adeyeye

Federal University Of Technology (FUTA) Alumnus. I am constantly overwhelmed by the power of the written word and how it can transcend genres, stereotypes, and even time itself. This fascination drives my passion for writing.

1 Comment

  • My card finished yesterday and today I tried to reload but it keeps showing 77777777 on and off and refusing me to load please why?

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