Apparently, even customers with prepaid meters are dissatisfied with the services of the Distribution companies as Electricity consumers under the Kaduna Electricity Distribution zone complaining about their inability to rectify faults which stopped them from recharging their accounts for several weeks at a time.
The News Agency of Nigeria [NAN] has investigated the issue and reports that network failure had left consumers with pre-paid meters to live in darkness as they were unable to recharge their lines.
One of the customers told NAN
“I have been going to the prepaid center in Kakuri every day for more than two weeks to access units, it is the same story each time, no network,’’ she said.
Other customers echoed this same ordeal stating how this lack of network has greatly affected their day to day activities. The company has responded saying it is working to rectify the challenges customers are facing in recharging their pre-paid meters. A statement issued by the company’s Head of Corporate Communication, Abdulazeez Abdullahi said the challenges would soon be over.
The difficulty currently being faced by the company’s pre-paid customers in re-charging their meters was caused by network challenges.The ICT department of the company in conjunction with it service providers are working assiduously to rectify the problem to overcome the challenge.The Company is deeply concerned about the difficulty our customers pass through while trying to re-charge their meters, just as we are doing everything possible to overcome the challenges. We assure all concerned that everything will be alright in due course. We sincerely regret the inconveniences caused our customers while appealing for your understanding and patience,” Abdullahi said.