Ikeja Electricity Distribution Plc has launched a whistleblowing platform to enable customers to report illegal and unethical activities in a safe, confidential and secure manner for immediate attention.
The platform, which is independently managed by Deloitte, one of Nigeria’s leading professional service firms, allows customers report, anonymously by making use of multiple channels including a toll-free hotline, an email platform, a web-based service and a mobile app.
Speaking on the initiative, the company’s Head of Corporate Communications, Felix Ofulue, explained that the new platform is one of the many measures put in place to encourage a culture of transparency and accountability. With the introduction of the platform, customers can now confidentially report matters bothering on fraud, bribery, extortion, energy theft through illegal connections, vandalism and all actions detrimental to electricity services.
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Mr. Felix remarked, saying “By connecting our customers directly with the professional services provider responsible for the management the platform, we have provided a means for us to work together with the customers to expose all forms of illegal and unethical behavior on our network”.
“Our subscription to the whistleblowing platform is in line with our core values of professionalism, integrity, and discipline, and our commitment to uphold the highest ethical standards in all our dealings with our publics”.
Ofulue finally assured all customers that the platform is in line wth global standards and customers should adhere to only sending accurate reports rather than false accusations. It is certainly refreshing to see a Distribution company take this sort of approach to improving its services.