The Enugu Electricity distribution company (EEDC) in an interactive session with its customers vowed to deal appropriately with anyone caught vandalizing its facilities. This was made known at the customer forum in Nsukka district. Mr Frank Ejiofor, Head of Security of the company, who represented the management at the forum vowed that such acts were criminal and would be treated as such. He also called on electricity consumers to desist from the act of assaulting officials of the task-force team of the company. He added that embarrassing officials of the company would not solve any of the problems customers were facing and urged customers to file their grievances through the several complain channels of the company instead of taking law into their hands as the company has an effective feedback mechanism.
“It is wrong to assault or attack any EEDC staff that is discharging his duties no matter his position or offense. If he or she has done something wrong, instead of taking the law into your hands and descending on the person, just launch a complaint to us and we will take it up from there. We have a way of punishing erring staff,” he said.
He frowned at cases of vandalism of power installations within the distribution network noting that such dastardly acts were capable of affecting power generation and distribution and resulting to long outages. He said the company has security task-force teams patrolling major locations where power installations are located and called on electricity consumers in the state to liaise with local vigilante groups and always be on the alert so as to monitor their transformers against thieves disguising as staff of the company.
“So far, about 15 transformers have been vandalized in the area and it costs between N500,000-700,000 to fix a vandalized transformer. So you need to always protect these transformers as it belongs to you all. In Orlu, we arrested three people who came to vandalize transformers in the area. This is bad and we should be vigilante to protect our own,” he said.
Speaking on overloading of transformers, Mr Ejoifor noted that new transformers can only be given to consumers on the ground of overloading and the company had approved over 500 new transformers to Enugu state. On new metering, he said
“We have started re-metering and our customers have started getting them especially big companies with higher power usage. It is a gradual process and urge you to be patient with us as we have enough to go round for those who need it.”
The Head of Safety in the company, Mr Elvis Chukwuemeka Chinedu also called on electricity consumers in the state to be security and safety cautious whenever they are using their appliances at homes as the dry season comes with some hazards while consuming electricity.
The Head, Communications of the company, Engr Chukwuemeka Eze said the aim for organizing the interactive forum was to interact with electricity consumers in the state, receive their complaints with the aim of knowing how to serve them better.
“The issues raised here are things we expect. The primary thing is that we are here to interface with the customers to know what their issues are.”
Some of the consumers who were present at the forum, shared their thoughts on the power situation in the area. They expressed their displeasure at the rate of power outages. Reacting to the issue of outage, Mr Ejiofor said;
“When we talk about power outages, it is not really our fault. We only distribute what we are given from the overall generation of power to the states in the southeast. For instance, if 10,000 megawatts is what is generated in the country, only 9% is what we get for distribution. We don’t manufacture power, we share what is given to us,”
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He, however, assured the customers that power outages will soon be a thing of the past as generation and distribution will improve soon.