The Nigerian Electricity Regulatory Commission (NERC) opened a new forum office in Gusau, Zamfara on Friday to hear and resolve customers’ electricity complaints in the state.
The forum comprises representatives from Manufacturers Association of Nigeria (MAN), Nigerian Association of Chambers of Commerce Industry, Mining and Agriculture (NACCIMA), Consumer Protection Council (CPC), Non-Governmental Organisation (NGO) and Nigerian Society of Engineers (NSE).
Present at the occasion was the former state governor of the state and senator representing Zamfara West Constituency, Senator Ahmad Sani-Yarima who commissioned the office.
Gov. Abdul’aziz Yari commended the commission for establishing the forum office in the state which he described as a timely and welcome development. Gov. Abdul’aziz Yari, who was represented by his Chief of Staff, Alhaji Albdulkarim Tsafe urged the Kaduna Electricity Distribution Company (KEDC) to improve electricity supply to the people of the state.
He said that the office would improve electricity services in the state and with the forum, the customers would be able to present their complaints on any problems affecting them. He also noted that the Zamfara state Government will cooperate with all stakeholders to ensure the success of the office.
The Commissioner of Consumer Affairs Division of the NERC, Mr Moses Arigu who spoke earlier said that the commission had the mandate to ensure that all Nigerians had optimal access to electricity services and provided with adequate supply that is affordable and reliable.
He said, “One of the major responsibilities of the commission is to ensure that there is fairness in regulatory for all stakeholders in accordance with the Electricity Power Sector Reform Act (EPSR), 2005.’’
Also speaking at the occasion was the Chief Operations Officer of the Kaduna Electricity Distribution Company (KEDC), Mr Majo Bashaka who described the forum office as a welcome development which would improve the relationship between the electricity suppliers and the public.