Kaduna Electric has released an official statement informing its esteemed customers of a noticeable downturn in its service delivery, stating categorically the issues presently challenging the company in delivering quality services to its franchised customers. They further reiterated their commitment in metering their customers and apologize for any inconvenience.
The statement reads thus;
”We are truly sorry for the inconveniences you may be facing with regards power supply. We are doing our best to improve supply to all communities in spite of the challenges of inadequate supply from national grid, vandalism, energy theft and poor customer response to bills settlement.
We are aware of the complaints from many of our customers who may have noticed an upward review in their monthly electricity bill. We urge any customer who has complaint about his billing to visit our Service Center in his/her neighborhood where such complaint will be addressed.
We are determined to ensure that every customer only pays for what he consumes. We have procured 200,000 meters which we expect to be delivered in the coming weeks and shall commence installing for the customers soon afterwards. We however know that these meters won’t be enough to go round, hence, we appeal for your patience and understanding as we continue our efforts in making further investments in metering despite our lean resources.
We sincerely apologize for any inconvenience you may be experiencing in accessing our services. We promise to continue doing our utmost to win your confidence and trust by providing improved services. You deserve nothing less.”
Kaduna Electric had earlier announced to its esteemed customers of a prolonged outage spanning from February to April. There have also been reported cases of vandalism on its installations.