Kaduna Electric (KEDC) has assured its electricity customers that improved power supply is possible if they are willing to pay. This was disclosed by the Chief Marketing and Customer Services officer, (KEDC), Mallam Murtala Bello. He said this while briefing newsmen at the end of the company’s Special Day Event at the ongoing Kaduna International Trade Fair.
Mallam Bello argued that the refusal and attitude of electricity users have made the provision of steady power supply a difficult task and lamented the many challenges, which according to him include laxity among users of electricity, wrong notion that electricity is a free social amenity being provided by the government and heavy energy theft currently being experienced.
There is a lot to contend with as retailers of electricity namely: energy theft, customer apathy to payment of bills and misconceptions about who should pay for electricity. Some people do not pay up to 100% of the value of electricity they consume, and this greatly affects the business we do.
Responding to questions on whether the company lacks adequate manpower t effectively service it customers, the marketing chief dismissed it as a misconception. He revealed that the company has robust manpower and is still in the process of recruiting closr to 400 linesen whom he said will futher boos the company’s technical efficiency.