EEDC OBSERVES CUSTOMER SERVICE WEEK

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The Enugu Electricity Distribution PLC (EEDC) appreciates its esteemed customers, as it commemorates this year’s Customer Service Week. The event, which is a global one and celebrated annually, takes place within the first week of the month of October, and provides a platform for service oriented organisations all over the world to celebrate their customers.

In view of her commitment to Customer Service, EEDC is leveraging on this global event to appreciate its customers for their support and cooperation over the years. The theme for this year’s Customer Service Week is ‘Excellence Happens Here’

So, starting from Tuesday, 2nd October to Saturday, 6th October, 2018, customers that visit EEDC Corporate Head Office and any of its 18 District Offices are sure of a special treat. The Manager, Customer Service, EEDC, Mrs. Ijeoma Ogudebe made this known over the weekend.

According to Mrs. Ogudebe, “customers are the reason why we are in business, and we are  using the occasion of the Customer Service Week to express our appreciation to them, while reassuring them of our continued commitment to serving them better”.

She enumerated highlight of activities lined up as part of plans to commemorate the Customer service Week, these include: visiting of some key customers; visiting some select schools to educate and enlighten the students on safety issues; community service by staff; and checking the customers’ vitals as they visit the office.

In addition, refreshment and souvenirs will be presented to customers, while there will be lucky dip game, where some customers who have been committed to clearing their bills will win gift vouchers.

Ogudebe affirmed that this is the second time EEDC is participating in this global event and stressed that its participation is because of the high regard the organisation has for its customers.

“Last year, we put smiles on the faces of our customers, some of who won Plasma TV, Radio sets, Blenders and so on; and we want a repeat of that experience this year”, she said.

“To ensure we improve on the quality of our customer service, we have set up a 24/7 Call Center where customers can call and make enquiry or lodge complaints. We have equally recruited and assigned Customer Service representative at our 147 Service Centers, as well as at our 18 District Offices across our franchise area”

”Our utmost desire is to ensure that our customers are happy with the quality of services we offer them, and we won’t rest until this is achieved”

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