29TH OCTOBER 2018
CUSTOMER SATISFACTION: PHED DEDICATES TWO DAYS FOR SPECIAL RECONCILIATION
The Management of Port Harcourt Electricity Distribution Company, PHED, has set aside two days in a month across all the Integrated Business Centres, in Akwa Ibom, Bayelsa, Cross river and Rivers states for special reconciliation of customers’ accounts with billing related issues.
PHED in a statement by the Manager, Corporate Communications, John Onyi, said that the company was determined to ensure resolution of customers’ complaints for maximum satisfaction aimed at increasing loyalty and cordial relationship.
John Onyi, further stated that the exercise would start by 9.00am till 5.00pm on each day earmarked, adding that customers with perceived over billing, equipment failure, non-reading of meters should avail themselves the opportunity offered to get their issues resolved on- the-spot.
Onyi said, the exercised tagged PHED Bill Revision Camp shall be carried out fortnightly and the dates would be communicated to her customers.
“Customers are required to fill the voluntary load assessment form which has been circulation and return same to the office, this would enable PHED carry out adjustment if required.
“Therefore, visit any PHED office nearest to you on the set date and get your complaint INSTANTLY RESOLVED. This is the one of the ways PHED has put in place to reconcile all customers’ accounts with billing issue(s)”, Onyi said.
The bill revision camp, it would be recalled was carried out on 13th September and next one took place on 16th October 2018 while the third one comes up tomorrow 30th October 2018.
Manager, Corporate Communications
source: PHED Twitter