PHED Drives Better Customer Services Through Linesmen Competition


In its efforts towards better customer satisfaction, the Port Harcourt Electricity Distribution Company, PHED, has set an inter-Integrated Business Centres, IBCs, lines-men competition, amongst its staff in its area of operation.

During the flag-off of the competition, Jay McCoskey, the Chief Executive Officer of PHED, said that the purpose of the competition was to provide better customer services, through the impartation of safety culture and teamspirit in the linesmen, who directly inter-face with customers, regularly.

McCoskey averred that “The competition in itself is to recognize our linesmen- our unsung heroes, who more times than not work 24/7 to restore power to our customers, instead of being home with their families during normal off hours”.

The PHED boss who spoke through the Chief Operating Officer, Engr. Kingsley Achife at the event, maintained that the competition has come to stay, noting that it would arouse safety consciousness in the staff and at the same time improve on service delivery to the customers.

He commended the staff for imbibing the culture of safety and team spirit in the discharge of their duties and urged them to work efficiently and effectively for the betterment of both the customers and company.

The event was capped with cash prizes for the 1st, 2nd, & 3rd positions, which were Garden City Industrial, Garden City Main and Paradise City Main, who scored 90.75, 85.75 and 59.50, respectively, out of the ten IBCs that competed in the Low Tension Lines category.

The High Tension Lines category saw Port Harcourt Team 1 led by King Orugbani, going home with a plaque having bagged first position with 92.25points.

The Uyoyo- led Port Harcourt Team II, came 2nd with 84.25points, while Calabar Axis Team came 3rd with 68.25 points, bringing Uyo/Bayelsa Team to the 4th position with 65.50marks in that order.

Responding on behalf of the recipients, King Orugbani thanked the management for organizing the competition, the first of its kind in the entire electricity industry.

He marveled at the cash prizes that were attached to the competition and promised to improve on lessons learnt through the competition.

  • PHED


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